Please navigate to https://ticommunities.freshdesk.com/support/home to access the new help desk system.

Click on Sign-Up to create an account which allow team members to track ticket status and reduce having to re-enter information.

Team members will need to enter their full name and work email address. Finally, verify you are not a robot and click Register.

A message will appear, verifying a successful registration. Team members should receive an activation email within a few hours of registration.

If an activation email is not received within a few hours please check the spam/junk folder. Please contact justin.deodutt@ticommunities.com for additional trouble-shooting assistance.

Click on the link in the activation email to complete their registration process and set a password. Once competed, please click Activate and log in.

**Passwords must be 8 characters long and not contain usernames.

Click on any tab on the dashboard then, click on New Support Ticket to submit a ticket.

When submitting a ticket, complete the ticket fields as described below.

Requester: This field will pre-fill with the user’s email address

Community/Location: Select the user’s community or work location

Department: Select the department that relates to the issue

Issue: Select the issue that best relates to the user’s concern.

*Please note issue selections will change based on the department selected

Subject: Provide quick context on the problem

Description: Provide as much detail as possible on the concern 

+ Attach a file: Click the link to attach any supporting documentation (optional)

A message will appear confirming the ticket has been created. Click on Tickets tab or Check Ticket Status link to locate any tickets that have been submitted.

Communicate using the below buttons to reply back to the agent, close the ticket, or add additional people